Summary Applies acquired skills, knowledge, and departmental guidelines and procedures when assisting customers and Havertys employees. Responsible for issuing refunds on purchases, processing of lock box payments, assisting with gift cards, and assisting in the outsourced financing relationship.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Answers incoming phone calls from store personnel and consumers concerning lock box processing, refunds, third party financing, and credit card processing.
Processes incoming emails received in response to requests from PCs on refunds, payment processing issues, gift card purchases, and third part financing issues.
Assists store personnel and customers with issues that may arise from a gift card purchase.
Handles the approval process for refunds from purchases regardless of financing selection.
Applies funds from a cash purchase to a Havertys account when originally requested for refund.
Initiates dispute file in response to written or verbal inquiries by customers electing third party financing.
Processes information requests from third party financing vendor.
Reviews on a daily basis store overrides on third party financed accounts and send initial communication to store personnel
Processes exception payments and correspondence.
Assists in mentoring new associates as assigned.
Maintains customer confidentiality.
Processes returned checks from all Havertys locations.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of Microsoft Office 365 and more specifically associated applications including Outlook, Excel and Word.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
It's astonishing to think of all that has changed since 1885, when J.J. Haverty founded Haverty Furniture Company in downtown Atlanta. Through the early years, as we spread to Missouri, Tennessee, Arkansas and beyond, sales collectors were making their rounds by horse and buggy.
As a company, we have changed dramatically over the years. As of 1929, we have been a publicly traded company, and today we have over 128 stores in 18 states, serving millions of loyal customers.
In fact, the only thing more remarkable than all the things that have changed since the beginning is all the things that have not - our friendly service, affordable prices, and high quality furniture.