We are seeking a Client Service Assistant to join our team! You will be responsible for helping customers by taking all incoming calls and assist in he dispatching of all service and maintenance calls.
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Notify the clients ahead of time if if the technician will not arrive during the scheduled time window.
- Reschedule jobs as needed
- Debrief Technicians on each call and ensure that they collect.
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
We are a local septic, plumbing and hvac company. We are family run and have a laid back atmosphere. Come meet us!
Location/Region: Chattanooga, TN (US)