Team: Culinary Experience
Reports to: Café 7 Manager
Status: Hourly, Nonexempt
Provides excellent guest service by greeting guests and seating guests at Café 7as directed and in a timely manner. Responsible for ensuring work environment meets all prescribed health and safety standards.
? Greets all guests with enthusiasm and friendliness, delivering excellent guest service at all times.
? Models appropriate guest and partner interaction at all times.
? Monitors seating areas at the dining terraces for available and cleaned tables.
? Estimates wait times for guests, facilitates seating, and ensures that guests are comfortable and informed while waiting
? Seats guests according to party size, restaurant volume, and established procedures.
? Maintains full knowledge of menus, recipes, and other pertinent information, constantly increasing knowledge of food, beverages, and other products and services.
? Answers guest questions about food, beverages, and our facilities accurately and in a friendly manner.
? Does side work during non-busy hours.
? Develops relationships with guests and provides the highest level of service in accordance with our standards. ? Maintains a professional appearance at all times.
? Communicates with food and beverage partners to ensure guest satisfaction.
? Maintains professional relationships with all coworkers.
? Assists in ensuring health codes and safety standards are followed in order to maintain a high health score.
? Follows checklists and standard operating procedures.
? Maintains a safe, clean, organized, and stocked work area.
? Performs other duties as assigned by management.
? Possess an outgoing, friendly personality and the desire to provide quality service.
? Ability to convey a conservative and professional image to guests
? Ability to provide a flexible schedule to work nights, weekends, and holidays.
? Must have at least 6 months hospitality or retail customer service experience
? Ability to speak effectively in one-on-one and small group situations.
? Ability to read and interpret documents. Ability to write clearly.
? Ability to add, subtract, multiply and divide. Ability to perform these operations using units of American money.
? Ability to stand and walk; Ability to stoop, kneel or crouch, and lift up to 20 pounds, including loads of awkward size and balance.
? Ability to work effectively in a fast-paced, demanding environment, subject to extreme temperatures.
About this company
See Rock City, Inc. specializes in creating memories worth repeating not only for our guests, but for our partners who work here as well. With locations atop beautiful Lookout Mountain, in downtown Chattanooga, and the surrounding Chattanooga Valley, we have found unique ways to serve our guests and have fun at the same time! In addition to the world-famous Rock City Gardens, See Rock City, Inc. owns and operates a number of locations, including Battles for Chattanooga Museum, Starbucks on Lookout Mountain, Grandview Event Center, Rock City’s Enchanted MAiZE, Clumpies Ice Cream Co, and the admissions, concessions and retail teams at The Incline Railway. With so many opportunities within SRC, Inc., there is sure to be a perfect fit for you!
Location/Region: Lookout Mountain, TN