CLINIC ADMINISTRATOR Position Type: Regular
Scheduled Hours per 2 week Pay Period: 80
Primary Location: TN > CHATTANOOGA > MEMORIAL HOSPITAL
The Clinic Administrator is responsible for managing the daily administrative and technical support sections of a medical clinic in accordance with established policies, procedures and standards.
Anticipate and plan for future changes.
Make recommendations to improve customer service as appropriate.
Will support a large specialty or multi-specialty clinic.
Manage clinic staff on day-to-day operations.
Coordinate clinic operations and activities to ensure proficiency and quality service is delivered within all sections of the clinic; ensuring compliance with regulations and standards.
Responsible for employee performance management by completing performance appraisals and setting individual goals as outlined in policies and procedures.
Effectively lead and develop a team of employees including hiring, training and development, salary recommendations, etc.
Prepare, recommend, and monitor clinic budget, goals, and objectives taking into consideration input from clinic staff.
Participate in the planning and development of policies and procedures, as well as clinic-specific procedures and programs.
Work with Regional Director to develop and implement performance goals and objectives.
Assist Regional Director with implementation and development of long-range plans.
Monitor payroll system to control time management.
Ensure and maintain environment to comply with regulatory, licensure, compliance and accreditation requirements.
Serve as the first point of contact for patient and external customer complaints.
Reconcile and investigate all complaints relating to practice operations.
Act as the liaison between the practice and Central Billing Office.
Perform other duties as assigned Education:
Bachelor?s degree and minimum of 3 years leadership experience or Minimum of 5 years equivalent management experience.
5years practice management or practice administrator experience required.
5 years supervisory-level experience required if educational degree and experience is not met.
Knowledge of organization policies, procedures, systems and objectives.
Excellent grammar, spelling, punctuation, writing and typing skills.
Ability to speak clearly and concisely.
Ability to read, understand, and follow oral and written instruction.
Ability to establish and maintain effective working relationships with medical and administrative staff and the public.
Knowledge in desktop publishing and word processing programs.
Organizational skills and abilities. Ability to work independently.
Skill in planning and organizing. Advanced working knowledge of the concepts, practices, policies, procedures, standards, systems and tools applicable to health care administration.
Advanced ability to supervise staff, monitor and prioritize work flow, and provide effective training and guidance.
Demonstrate business and analytic/financial skills.
Demonstrate effective verbal and written communication and organizational skills
Demonstrate ability to shape communications to the needs of the audience.
Proficient computer skills, including but not limited to Microsoft Office suite applications such as Word and Excel.
Additional Responsibilities: Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
Adheres to and exhibits our core values:
Reverence: Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us.
Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.
Compassion: Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community.
Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.
Maintains confidentiality and protects sensitive data at all times.
Adheres to organizational and department specific safety standards and guidelines.
Works collaboratively and supports efforts of team members.
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.
Catholic Health Initiatives and its organizations are Equal Opportunity Employers
This position requires a criminal background check.
Therefore, you may be required to provide information about your criminal history in order to be considered for this position
Additional Information Requisition ID: 2019-R0242034
Schedule: Full-time Shift: Day Job
Market: CHI Memorial
About this company
Memorial Health Care System is a not-for-profit, faith-based healthcare organization dedicated to the healing ministry of the Church. Founded by the Sisters of Charity of Nazareth and strengthened as part of Catholic Health Initiatives, it offers a continuum of care including preventative, primary and acute hospital care, as well as cancer and cardiac care, orthopedic and rehabilitation services. Memorial is a regional referral center of choice with 4,000 associates and more than 700 affiliated physicians providing health care throughout Southeast Tennessee and North Georgia. Memorial Health Care System is recognized as one of the nation's 100 Top Hospitals® by Thomson Reuters, the health care industry's leading source of information on hospital quality.
Location/Region: Chattanooga, TN (37404)