Scheduling Project Coordinator Position Type: Regular
Scheduled Hours per 2 week Pay Period: 80
Primary Location: TN > CHATTANOOGA > CHATTANOOGA HEART - MAIN
Responsible for making patient appointments, rescheduling appointments and no-shows and answering all incoming scheduling calls for all offices from patients, referring physicians and hospitals.
Responsible for understanding all functions of scheduling and hospital scheduling in order to provide management with high level cross coverage ability and working with staff to increase quality of processes and improve productivity.
Essential Responsibilities: Train scheduling staff as needed. Working assigned reports and projects for scheduling manager. Assist Scheduling Manager/Supervisor when supervisors on vacation.
Check patients in at time of appointment, this includes but is not limited to verifying insurance, collection of copays, updating demographics, downloading medication list from ePrescribe, MSSP forms completions, scanning insurance card and verifying insurance, completion of HIPAA forms and creating a fee ticket for the clinical staff.
Check patients out - this includes but is not limited to making a return appointment, collecting account balance, copays, coinsurnace, creating recall, schedule appropriate imaging, labs, radiology, pulmonary tests with the appropriate hospital location and coordinate with upcoming appointment with physicians, creating patient portal tokens and explaining patient portal instructions, and directing the patient to the correct location to schedule imaging or hospital procedures.
Scheduling and entering imaging and lab orders into EHR.
Cross cover in all areas of scheduling and at all locations.
Weekly recall report - Call the patients, schedule appointments with physician or for imaging and lab and send reminder card per guidelines.
Receive and complete scheduling tasks within the practice management system.
Ensure all physician schedules are filled and scheduled appropriately including making reminder calls to patients.
Attend staff meetings to ensure an understanding of new processes and discussion opportunities.
Schedule appointments with physicians outside practice at the request of clinicians.
Proactive participation in ensuring appropriate patient access into the practice.
High school diploma or equivalent
Experience: One or more years in a medical office environment
Additional Responsibilities: Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
Adheres to and exhibits our core values:
Reverence: Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us.
Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.
Compassion: Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community.
Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality. Maintains confidentiality and protects sensitive data at all times.
Adheres to organizational and department specific safety standards and guidelines.
Works collaboratively and supports efforts of team members.
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.
NOTICE: This position requires a criminal background check.
Therefore, you may be required to provide information about you criminal history in order to be considered for this position.
Catholic Health Initiatives and its organizations are Equal Opportunity Employers (F/M/Vet/Disabled) CBCHI
Additional Information Requisition ID: 2019-R0256722 Schedule: Full-time Market: CHI Memorial
About this company
Memorial Health Care System is a not-for-profit, faith-based healthcare organization dedicated to the healing ministry of the Church. Founded by the Sisters of Charity of Nazareth and strengthened as part of Catholic Health Initiatives, it offers a continuum of care including preventative, primary and acute hospital care, as well as cancer and cardiac care, orthopedic and rehabilitation services. Memorial is a regional referral center of choice with 4,000 associates and more than 700 affiliated physicians providing health care throughout Southeast Tennessee and North Georgia. Memorial Health Care System is recognized as one of the nation's 100 Top Hospitals® by Thomson Reuters, the health care industry's leading source of information on hospital quality.
Location/Region: Chattanooga, TN (37404)