Under general direction, plan, install, maintain, modify and develop company software for the CHI computer systems and the enterprise network.
Provide technical support to staff in solving operating system problems and other complex problems involving systems software or networks.
Integrate various systems utilizing vendor API's or custom integration.
Essential Responsibilities: Monitor, configure, maintain, and develop interfaces between systems.
Implement HL7 interfaces utilizing interface engine.
Perform database tuning and analysis to improve system performance.
Manage projects, plan and implement future IT developments, and support existing system requirements.
Do routine auditing of all systems and reports.
Maintain and create documentation of all IT systems and processes.
Created utilities for the purpose of automating repetitive and daily routines.
Create reports for business users from all primary systems.
Build and maintain Cherwell Help Desk Ticketing System and reporting.
Address any system, SQL, or programming related issues or problems as needed.
Identify malfunctioning software for the purpose of implementing necessary corrective actions, resolving technical problems and providing ongoing support to the IT team for the resolution of complex issues.
Analyze system response and determine tuning recommendations to improve performance.
Develop SharePoint environment and maintain it and all connected systems.
Accurately enter tickets and provide resolutions to work orders.
Meet weekly with IT team and Director of Information Technology.
Maintain a neat and orderly work area. Be available by email, phone, and/or cell phone for emergencies and work as needed after business hours as well as being one of the primary 24/7 contacts for various service providers in the event of a failure or interruption in service.
Work with users to define system requirements and resolve problems.
Assist the Director of Information Technology with annual budget.Education:
Bachelor's degree in computer science/engineering or equivalent education and experience
Experience: Five or more years of relevant experience in an information technology field, with at least three years in a software analyst role.
Previous healthcare experience preferred.
Additional Responsibilities: Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
Adheres to and exhibits our core values:
Reverence: Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us.
Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.
Compassion: Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community.
Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.
Maintains confidentiality and protects sensitive data at all times.
Adheres to organizational and department specific safety standards and guidelines.
Works collaboratively and supports efforts of team members.
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.
NOTICE: This position requires a criminal background check.
Therefore, you may be required to provide information about you criminal history in order to be considered for this position.
Catholic Health Initiatives and its organizations are Equal Opportunity Employers(F/M/Vet/Disabled)CBCHI
Requisition ID: 2019-R0260903 Schedule: Full-time
Market: CHI Memorial About Us
CHI Memorial is a not-for-profit, faith-based healthcare organization dedicated to the healing ministry of the Church.
Founded by the Sisters of Charity of Nazareth and strengthened as part of Catholic Health Initiatives, it offers a continuum of care including preventative, primary and acute hospital care, as well as cancer and cardiac care, orthopedic and rehabilitation services.
CHI Memorial is a regional referral center of choice with 3,400 associates and more than 700 affiliated physicians providing health care throughout Southeast Tennessee and North Georgia.
Equal Opportunity Employment Consistent with our Core Values, Catholic Health Initiatives employers are EEO/AA/M/F/Vets/Disabled Employers.
Qualified applications will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identification, protected veteran status, disability or any other legally protected characteristic
About this company
Memorial Health Care System is a not-for-profit, faith-based healthcare organization dedicated to the healing ministry of the Church. Founded by the Sisters of Charity of Nazareth and strengthened as part of Catholic Health Initiatives, it offers a continuum of care including preventative, primary and acute hospital care, as well as cancer and cardiac care, orthopedic and rehabilitation services. Memorial is a regional referral center of choice with 4,000 associates and more than 700 affiliated physicians providing health care throughout Southeast Tennessee and North Georgia. Memorial Health Care System is recognized as one of the nation's 100 Top Hospitals® by Thomson Reuters, the health care industry's leading source of information on hospital quality.
Location/Region: Chattanooga, TN (37404)