PATIENT ACCOUNT REPRESENTATIVE 2019-R0249875
Position Type: Regular Scheduled Hours per 2 week Pay Period: 80
Primary Location: TN > CHATTANOOGA > MOUNTAIN MANAGEMENT OFFICE
Job Summary:
Review self-pay account receivables to ensure timely collections from patients.
Follow-up on bankruptcy notifications, discharges and court filings.
Responsible for answering phones and resolving issues with patient accounts, turning accounts to collections, initiating patient terminations, sending termination letters, and follow-up with probate court for deceased patients.
Essential Responsibilities: Field patient and insurance calls/visits regarding patient accounts receivables coming into the Business Office with attempts to resolve issues and collect balance from patients.
Maintain daily collection goals by collecting payments from patients on patient account receivables, by making telephone calls to encourage timely payments and set up payment arrangements.
Audit patient accounts for accuracy regarding charges, payments, demographics, insurance information and filing to ensure contractual agreements are being met.
Request adjustments, write-off, payment, transfers and refunds/recoups when appropriate.
Work A/R aging reports, review claims status, patient eligibility, accuracy of account information and modify as needed to ensure proper and timely payment.
Review patient charges for delinquency and make decisions regarding collection processes.
Review bankruptcy notification and discharges for adjustments to accounts.
File claims to bankruptcy court. review report from EPM quarterly to ensure timely follow up of bankruptcy claims.
Review deceased patient logs and reports weekly.
Follow up on accounts to determine status of estate.
Call appropriate probate court to determine estate status.
Complete adjustment request when appropriate.
Review accounts for patient termination based on financial guidelines per practice policy.
Send termination letter, review for completion of termination and send appropriate documentation to Medical Records.
Maintain a working knowledge of insurance guidelines through newsletters and websites.
Education:
High school diploma or equivalent; some college preferred.
Experience: Two ore more years of insurance follow-up with customer service background; medical office preferred.
License/Certification: None
Additional Responsibilities: Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
Adheres to and exhibits our core values:
Reverence: Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us.
Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.
Compassion: Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community.
Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.
Maintains confidentiality and protects sensitive data at all times.
Adheres to organizational and department specific safety standards and guidelines.
Works collaboratively and supports efforts of team members.
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.
NOTICE: This position requires a criminal background check.
Therefore, you may be required to provide information about you criminal history in order to be considered for this position.
Catholic Health Initiatives and its organizations are Equal Opportunity Employers(F/M/Vet/Disabled)CBCHI
Additional Information
Requisition ID: 2019-R0249875 Schedule: Full-time
Market: CHI Memorial About Us
CHI Memorial is a not-for-profit, faith-based healthcare organization dedicated to the healing ministry of the Church.
Founded by the Sisters of Charity of Nazareth and strengthened as part of Catholic Health Initiatives, it offers a continuum of care including preventative, primary and acute hospital care, as well as cancer and cardiac care, orthopedic and rehabilitation services.
CHI Memorial is a regional referral center of choice with 3,400 associates and more than 700 affiliated physicians providing health care throughout Southeast Tennessee and North Georgia.
Equal Opportunity Employment Consistent with our Core Values, Catholic Health Initiatives employers are EEO/AA/M/F/Vets/Disabled Employers.
Qualified applications will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identification, protected veteran status, disability or any other legally protected characteristic
About this company
Memorial Health Care System is a not-for-profit, faith-based healthcare organization dedicated to the healing ministry of the Church. Founded by the Sisters of Charity of Nazareth and strengthened as part of Catholic Health Initiatives, it offers a continuum of care including preventative, primary and acute hospital care, as well as cancer and cardiac care, orthopedic and rehabilitation services. Memorial is a regional referral center of choice with 4,000 associates and more than 700 affiliated physicians providing health care throughout Southeast Tennessee and North Georgia. Memorial Health Care System is recognized as one of the nation's 100 Top Hospitals® by Thomson Reuters, the health care industry's leading source of information on hospital quality.
Location/Region: Chattanooga, TN (37404)
