INCLINE SENIOR TEAM LEADER Reports to: TN Operations Manager Status: Full-Time, Non-Exempt
Summary Supervises the daily operations of the Retail and Ticket Sales for the Incline.
Assists the TN Operations Manager with general oversight of Ticketing and Retail of the Incline.
Focuses on the guest experience and quality guest service at the
Incline. Under the direction of the TN Operations Manager the Senior Team Leader is responsible for performing the
following duties: Responsibilities
-- Delivers excellent guest service to internal and external customers in line with the organization?s mission, culture, and
values. -- Models appropriate guest and partner interaction at all times, displaying the values of the culture of excellence and
leading in a manner that serves as an organizational model for the values.
-- Jointly prepares weekly schedule and communicates scheduling issues to TN Operations Manager.
-- Proactively manages labor during changing business needs and assists in monitoring partner attendance.
-- Assists TN Operations Manager with leading and creating outlines for Team Meetings.
-- Assists in the daily supervision of partners assigned to work at the Incline.
-- Assists TN Operations Manager in coaching and counseling partners as needed and in preparing Partner Performance
Feedback forms. -- Assists the Retail Inventory Manager with merchandise ordering and tracking merchandise sales and damages.
-- Ensures that merchandise is attractively displayed, and all areas of the shop are clean and well stocked to achieve
favorable per caps and cost of sales. -- Ensures that ticketing areas are kept clean and attractive to help present a favorable first impression to guests.
-- Works with the TN Operations Manager on establishing menus, acquiring needed materials, and ordering food items
and supplies. -- Ensures that dining areas are kept clean and that food is attractively displayed to help achieve favorable per caps.
-- Trains Food partners to include knowledge of opening and closing procedures, proper cash handling and register
usage, food preparation, and health codes.
-- Performs monthly inventories of the food operations.
-- Monitors waste and portions to help ensure the food operations have an acceptable cost of sales.
-- Reports to TN Operations Manager when maintenance is needed on any SRC equipment.
-- Works with TN Operations Manager to ensure supplies are ordered as needed.
-- Works with TN Operations Manager to ensure First Impressions partner are trained on all coupons and/or special
offers and that blank ticket stock is kept at appropriate levels.
-- Trains partners to include knowledge of opening and closing procedures, proper cash handling and register usage for
both Retail and First Impressions areas.
-- Monitors cash handling procedures to minimize shrink/loss.
-- Ensures all paperwork is handled in an accurate and timely manner.
-- Ensures that company polices are enforced.
-- Performs cashier duties. -- Serves as point of contact to respond to customer requests, feedback and questions, in a manner that reflects
excellence and professionalism to achieve positive outcomes for SRC Inc.
-- Informs the TN Operations Manager of feedback from both guests and partners.
-- Assists, as necessary, with interview process for new partner candidates.
-- Adheres to organization?s processes and procedures, ensuring these are consistently followed at all times.
-- Performs other duties as assigned by management.
Qualifications -- Ability to effectively present information and respond to questions from a group of managers, guests, or the general
public; read and analyze business correspondence; to develop and write reports.
-- Either has received or is pursuing a high school diploma or GED; or four to six months related experience; or
equivalent combination of both. -- Ability to lead a team of 10 people.
-- Must possess excellent computer skills and be proficient in MS Office, including Word, Excel, and Outlook.
-- Possess an outgoing, friendly personality and the desire to provide quality service.
-- Ability to communicate and interact effectively in one-on-one and small group situations.
-- Ability to add, subtract, multiply, and divide.
Ability to perform these operations using units of American money.
-- Ability to provide a flexible schedule to work nights, weekends, holidays, and special events as needed.
-- Required to regularly use hands and fingers.
Ability to lift/move up to 30 pounds. Required to walk, stoop, kneel or
crouch frequently. Must be able to stand regularly.
About this company
See Rock City, Inc. specializes in creating memories worth repeating not only for our guests, but for our partners who work here as well. With locations atop beautiful Lookout Mountain, in downtown Chattanooga, and the surrounding Chattanooga Valley, we have found unique ways to serve our guests and have fun at the same time! In addition to the world-famous Rock City Gardens, See Rock City, Inc. owns and operates a number of locations, including Battles for Chattanooga Museum, Starbucks on Lookout Mountain, Grandview Event Center, Rock City’s Enchanted MAiZE, Clumpies Ice Cream Co, and the admissions, concessions and retail teams at The Incline Railway. With so many opportunities within SRC, Inc., there is sure to be a perfect fit for you!
Location/Region: Lookout Mountain, GA (30750)