Operations Manager

The Operations team member we are looking for must work proactively to reduce or prevent reoccurring delays or service failures. The typical day to day services include booking, editing, tracking, documentation, reporting, and pickup confirmation.

What does a typical day look like?

• Answering inquiries from carriers, clients, and/or customers
• Investigation and resolution of issues submitted by customers, carriers and/or suppliers
• Acting as a liaison between operations, carriers, and customers
• Daily interaction with internal staff, carriers, and customer personnel is required
• Savings identification
• Documentation of issues (carrier, supplier, customer)
• Relationship building with customer contacts, carriers and suppliers

What are we seeking?

• Experience in McLeod Software is required
• Working knowledge of Microsoft Office Suite
• Effectively express ideas orally or in writing as required to perform the job and ability to proactively communicate with individuals at all levels
• Work collaboratively with members of his/her team and establish/maintain effective working relationships when dealing with managers, supervisors, or co-workers
• Ability to think outside the box and look for solutions
• Must have a demonstrated ability in process improvement
• MUST HAVE TRUCKING EXPERIENCE!

What’s in it for you?

• Medical, Dental, & Vision insurance options available. Vacation time